Anonymous
map-marker Nottingham, England

Dont bother asking for recieved they ain't getting one

Never got back to about my refund waited there such a big they havnt got time for people to sort our little problems also cant phone ansaw machine then cuts you off
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Rikart

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Verified Reviewer
| map-marker Lewes, England

Voucher

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Updated by user Feb 09, 2022

Nothing from GoGroopie!

Original review Jan 09, 2022
I have just bought an Oximeter at £11.99. I am 83 and severely disabled. I have received something called a 'VOUCHER' that is apparently for the pre 'GoGroopie' purchase price. I have NO IDEA WHAT this is all about. I cannot cope with the hassle and hoops of whatever you are trying to tell me. I cannot communicate on the 'phone as I am deaf. I communicate via SMS, letter or email. Your Face book page was useless ''''it took me back to the failed 'Contact Us' pages. I am NOT happy!
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Pros:
  • Value of goods appears excellent
Cons:
  • No good customer service

Preferred solution: An explanation of what 'VOUCHERS' are about, by email! I am DEAF and cannot us a 'phone except for SMSs

Ken P Oqs

Product never arrived only

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Only ever tried to buy one thing you took the money but no delivery it was to see if you were for real it appears not
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Pros:
  • No product received

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Andover, England

Item purchased not delivered yet

I purchased one of the £19.99 special on jackets you advertised and not received yet. Nearly a week now
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Peggy A Jlk

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Verified Buyer
|

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Verified Reviewer

The merchant sent the wrong small line i pro

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GoGroopie - The merchant sent the wrong small line i pro
GoGroopie - The merchant sent the wrong small line i pro - Image 2
GoGroopie - The merchant sent the wrong small line i pro - Image 3
GoGroopie - The merchant sent the wrong small line i pro - Image 4
Wronge line sent to me 7 moths V 314523*-195 I sent back and sent returns ticket and photo to them but still NO rotary line come. I've emailed & no answer from there phone. They say it's with the returns people eat 7 mth. I've emailed Chantelle Diaz
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Preferred solution: Deliver product or service ordered

Carole M Xlz

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Verified Reviewer
| map-marker Limerick, Munster

Never received my vouchers

My vouchers are now out of date so they tell me. Firstly I thought I was buying something. Only realised I was buying a voucher when my 3 items never arrived. I contacted them by email a few times and I am still waiting. Purchased items 30th of December. How do they justify keeping my money. Is this the way gogroopie make their money. It is definitely a very dodgy company.
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John W Gwi

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Verified Reviewer

Receemed Voucher Code: 770410****, but item not delivered.

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This voucher was bought and redeemed, (via paying £4.99 postage), on 18th December. Since then gogroupie has sent me emails saying I have not yet redeemed the voucher. I raised a complaint via "Resolver", but have had no response whatsoever. Please confirm redemption of the voucher and tell me when the binoculars will be delivered. Thank you. Regards, John Wilson
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Pros:
  • No pros they never deliver

Preferred solution: Deliver product or service ordered

Carole M Xlz

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Verified Reviewer
| map-marker Limerick, Munster

I have not received my vouchers and credits

I have contacted gogroopie on several occasions and still have got nowhere. I am a pensioner and cannot afford to lose this money. At this time I feel I am never going to see my money again.
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Loss:
$34

Preferred solution: Price reduction

Rikart

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lewes, England

I do not understand their 'VOUCHER' policy. There was NO postage with my original purchase...I have since been sent a 'voucher' for £4.99 BUT it appears to be a NEW CHARGE

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BAD communication and hidden costs. The cost of postage was never raised until GoGroopie sent me a 'voucher' that was in reality, an ADDITIONAL CHARGE.
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Pros:
  • Affordable products
Cons:
  • Very bad customer service ignorance

Preferred solution: An explanation by email....I am deaf and cannot use the phone.

User's recommendation: Don't pay until you understand the full costs

Anonymous
map-marker Great Yarmouth, England

Cancellation

I have tried to cancel my subscription to GoGroopie,but I've heard nothing back from them. When I go on their site,I just get" can I help you with your electronic item". They still keep sending me their items that I don't want,I have no idea as what to do,
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User's recommendation: Don't join

Anonymous

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Verified Buyer
| map-marker Runcorn, England

Not great! Still trying to get help

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GoGroopie - Not great! Still trying to get help
GoGroopie - Not great! Still trying to get help - Image 2
GoGroopie - Not great! Still trying to get help - Image 3
GoGroopie - Not great! Still trying to get help - Image 4
Goods delivered damaged and faulty. When I rang up I was asked if I could dispose of them and I said I would but wanted my refund sorting. Carrier replied to dispose of for full refund and delivery charge. They also confirmed information sent to gogroopie on 6th August to refund in full. Today is 31st August ! Ive sent lots of emails with no response finally managed to get a ticket number but didnt have category I needed . Email gave link to new form but no email address . I need refund £79.98 urgently but still no help. Ntelephone number to call
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User's recommendation: I won’t bother again.

Marie L Drx

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Verified Reviewer

Ipad faulty

Writing a review on here will not change anything after lots of attempts i will write it anyway to make people's aware of what kind of company you are... I bought an ipad on 5th of December which seems to work when not using it i put it to change and gave to my son on Christmas at my big surprise the ipad switched off by itself and showed that the battery is low i need to plug it to the charger for it to turn on when turn on the battery which i didn't use was decreasing even if i put the lights down..send a text a supposed customer service answer in 2/3 days after asking questions gave them the code never heard from them since today,i sent the items back but there was no one to receive itthis is sad being..we poor working hard to make your child happy..All i want you to know is there a GOD he will do the rest karma Exist..
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Loss:
$205

Preferred solution: Full refund

User's recommendation: Get away from this company GoGroopie

Cliff L Oay

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Verified Reviewer

No voucher received

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Hi cliff lee, PayPal You've sent a payment of £4.99 GBP to Go Groopie Limited (no-reply@***.com) It may take a few moments for this transaction to appear in your account. Transaction ID 3EW14492PF349**** Transaction date 29 Sep 2021 13:35:29 BST Seller Go Groopie Limited no-reply@***.com +44 2034****07 Instructions to seller You haven't entered any instructions. Delivery address confirmed cliff lee 16 the shielings derby Derbyshire de65 5qf United Kingdom Delivery details The seller hasn't provided any delivery details yet. DescriptionUnit priceQtyAmount 4-Port USB Car Charger - 2 Colours: White Item No 118734£4.99 GBP1£4.99 GBP Subtotal£4.99 GBP Total£4.99 GBP Payment£4.99 GBP Charge will appear on your credit card statement as "PAYPAL *GOGROOPIELI" Payment sent to no-reply@***.com Funding sources used (total) Visa/Delta/Electron x-8527£4.99 GBP Issues with this transaction? You have 180 days from the date of the transaction to open a dispute in the Resolution Centre.PayPal Help & Contact | Security | Apps TwitterInstagramFacebookLinkedIn PayPal is committed to preventing fraudulent emails. Emails from PayPal will always contain your full name. Learn to identify phishing Please don't reply to this email. To get in touch with us, click Help & Contact. Not sure why you received this email? Find out more Copyright 1999-**** PayPal. All rights reserved. PayPal (Europe) S.à r.l. et Cie, S.C.A. Société en Commandite par Actions Registered Office: 2224 Boulevard Royal, L-2449 Luxembourg RCS Luxembourg B 118 349 PayPal (Europe) S.à.r.l et Cie, S.C.A is duly licensed as a Luxembourg credit institution and is under the prudential supervision of the Luxembourg supervisory authority, the Commission de Surveillance du Secteur Financier. PayPal is deemed authorised and regulated by the Financial Conduct Authority. The nature and extent of consumer protections may differ from those for firms based in the UK. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority's website. Some PayPal products including PayPal Pay in 3, Pay After Delivery and PayPal Working Capital are not regulated by the Financial Conduct Authority.
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Loss:
$5

Preferred solution: Deliver product or service ordered

User's recommendation: Don't deal with this company and you don't get a voucher 1) you can't phone them, just a recorded message to send a complaint. 2) the complaint/query won't send unless you have a voucher number!!??!!

Eldrick Nof
map-marker London, England

Incorrect house address

I bought a pillow but still no avail and send an email still nothing and the number I called given instructions that I follow still nothing pls can some one call me or get a number to call nd talk to some one pls before I report to pay pal for my refund thank you
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Melissa M Grd

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Verified Reviewer

Complaints

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I have tried for days to get through to this company regarding an order. Twice I've tried to resolve it & twice no one has helped! This company is one of the worst I've dealt with. I will never use them again!
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Cons:
  • Dodgy overpriced items
  • Badly customer service

Preferred solution: Let the company propose a solution

User's recommendation: AVOID!!!@

1 comment
Rikart

I am deaf and cannot 'phone them...they REFUSE to answer emails!

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