GoGroopie Phone Numbers and Emails

Customer Service:

  • +44 203 474 0107
    The number is currently not in service
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GoGroopie Emails:

Customer Service
Media
Affiliates, Marketing Inquiries
Is this your business?
PissedConsumer Club

Contact Information

GoGroopie Website:

GoGroopie Help Center:

Corporate Office Address:

Go Groopie Limited
Alpha House, 100 Borough High Street
London, London SE1 1LB
United Kingdom

Other Info (opening hours):

Mailing Address

PO Box 142,

Cwmbran, NP44 9DH, Wales,

United Kingdom

More contact details

GoGroopie Customer Service Reviews

1.2 / 5
Bad
Guest-5694698
No show on order
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

We have had orders from them in the past and all has been o.k.
we'd just like help to know when to expect our order, or a refund.

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Guest-5632194
Was overcharged but seems it was error for not inputting the discount code.
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5.0

Very happy with the response, and have now received the money back. May have been my error as didnt see the field to enter the discount code.

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Guest-5603728
I have not received my items and not refund they are scam
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1.0

I order two products and did not received or no refund also they did not respond I am very upset this company is scam

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Guest-5583499
I cannot redeem my Voucher Code.
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1.0

I am totally disgusted with GoGroopie and I will never order from them again. I have now also sent them another email and I still have not received a reply from them. I will now be contacting PayPal who I paid them through to get them to take action for me.

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How Good is GoGroopie's Customer Service?

Aziza Vwf
Aziza Vwf
Feels Neutral | Feb 28, 2024

Very good, was surprised by the speed and quick response to my query.

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Shalane Kmz
Shalane Kmz
Feels Disappointed | Feb 27, 2024

Got no feedback information what’s so ever

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DOUGLAS Tak
DOUGLAS Tak
Feels Disappointed | Jan 09, 2024

Shocking service,, I was placing order for 3 items on my wish list. The screen kept saying time expired & start again. End result was I had more than duplicated my items. I had been charged on PayPal for a total of £45..92 for 8 items instead of the 3 on my wishlist.
No way of speaking to Gro Groopie so I sent emails but no reply was forthcoming from them.
All this happened on 7/01/24.
Thank you
Douglas Woods
Dougiewoods1@***.net
07905 21****
01706 65****.

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Oladimeji O Iqa
Oladimeji O Iqa
Feels Disappointed | Jan 03, 2024

The gogroopie as a company is a let down, and fully terrible experiences. I have orders for over a month undelivered.

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Tressie Byn
Tressie Byn
Feels Neutral | Dec 28, 2023

Have tried to cancel as I already have a ad blocker which I didn't know about until my daughter showed me it

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Vanesa Htd
Vanesa Htd
Feels Disappointed | Dec 16, 2023

Very bad!

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Summary of GoGroopie Customer Service Calls

3.3K TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call GoGroopie?

Shipping and Delivery Question:

  • “Delivery”
  • “Non delivery”
  • “I didn't receive my item.”

Request for Information Question:

  • “About my orders”
  • “About an order”
  • “Need to know delivery date as none given”

Refund Question:

  • “Refund my money”
  • “Refund”
  • “For a refund”

Activation/ Cancellation Question:

  • “I want to cancel an order”
  • “Order was cancelled”
  • “Cancel order”

Product/ Service Question:

  • “Product query”
  • “No product delivery”
  • “I ordered an air fryer an it didn't work, I'm still waiting for my refund, I've messaged them numerous times with no reply.”

Payments and Charges Question:

  • “Payments”
  • “I can’t understand the prices that I have been charged for the my purchases and have not received them.”
  • “A payment i made in error”

Return/ Replace Question:

  • “I want to return a iPhone”
  • “To continue with my return”
  • “I have been onto my bank and they. have told me to make sure that I get £165 my money returned Geraldine. Ftizpatrick”

Staff Question:

  • “To speak to customer service”
  • “Your customer service is deplorable and after reading reviews I wish i had never given you my m9ney. We are all work8ng with Trading Standa4ds to get you shut down.. Now I see your customer service number is no l9nger viable - disgusting”
  • “No response from customer services”

Account Question:

  • “My account”
  • “Money taken from my bank account”
  • “You take money from my account you not send anything”

Cards Question:

  • “Fix card issue”
  • “Phone not accept SIM cards”
  • “I'm trying to place an order with my new credit card but it's saying my card has been declined”

Website/ Application Question:

  • “2 messages sent via website, no reply”

Other Question:

  • “An item is missing”
  • “Not recived my blood pressure machine”
  • “I Orderd 2 item and only 1 came”

About

Summary

GoGroopie is a dealer which offers different products with discounts. The company was founded by Jonathan Mackey in September 2010. Its headquarters is based in London, UK. GoGroopie offers the following products: home accessories, pet accessories, electronics, car accessories, and furniture. Customers can also order travel deals. The company has an affiliate program with commission of sales. GoGroopie ships the products worldwide. The company accepts returns within 14 calendar days of the receipt date. Available payment options are Visa, MasterCard, American Express, Discover, and Maestro. Customers can also use PayPal service. Order status can be tracked in personal profile on the company website.

GoGroopie reviews and complaints

GoGroopie is ranked 792 out of 3768 in E-commerce category

Area Served

UK, Europe, Other

Payment Methods

VISAPayPalMasterCard

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